BME honlap | Oldaltérkép | Impresszum | HU | EN

Position: Customer Care Representative

Thermo Fisher Scientific Inc. is the world leader in serving science - our mission is to enable our customers to make the world healthier, cleaner and safer.

If you are interested in how can you contribute to our mission in our position as a Customer Care Representative and how one day goes by, click on this link.

Required qualification: Bachelor degree

 

Tasks: 

  • Become knowledgeable of the Customer Service functions of the ERP system
  • Customer data maintenance
  • Assess individual customer requirements and direct activities to appropriate departments
  • Maintain daily customer service reports
  • Manage all fax/written/web orders
  • Customer communication
  • Maintain and create new customers accounts

 

Requirements:

  • Competent Microsoft Office user
  • Strong written and verbal communication skills
  • Must have the ability to identify and solve problems and to multi-task under deadlines
  • Display attention to detail and accuracy in the workplace
  • Good organizational skills and the ability to prioritize effectively
  • Must demonstrate judgment, tact, and diplomacy in dealing with internal and external customers
  • Work on own initiative on daily routine tasks as well as solving system issues
  • Fluency in English is required, an additional European language (German/French/Spanish/Dutch/Italian) is a plus

 

Further information:
Based at the new Shared Service Center in Budapest, the Customer Service team is responsible for supporting our clients throughout the lifecycle including the administrative, quotation, and order fulfillment phases. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests.

 

What we offer:

  • In-house training
  • Private pension fund
  • Private health care
  • Team building programs
  • Parking support
  • Notebook

 

Other:

  • modern technologies: SAP, Cloud
  • unique intercultural experiences as part of a global team of 12 native speakers with 141 locations in Europe alone
  • flexible working hours and home office
  • extras: motorized tables, roof garden, table football, table tennis, popcorn machine

 

Apply: HERE